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This website is operated by Groupe NKH. The terms "we", "us" and "our" refer to Trizelle. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.
Section 1 – Eligibility
By using our Services, you confirm you are of legal age in your jurisdiction, or have parental consent. You may not use our products for illegal purposes.
Section 2 – Products and Pricing
Prices are subject to change without notice. We reserve the right to limit quantities, refuse orders or discontinue products at any time. Product images are for illustrative purposes — actual product may vary slightly.
Section 3 – Orders and Payment
By placing an order, you confirm that all information provided is accurate. Payment is charged at checkout. We reserve the right to cancel any order suspected of fraud. You will receive a confirmation email upon successful order placement.
Section 4 – Shipping and Delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, carriers or force majeure. Full details in our Shipping Policy: https://trizelle.com/policies/shipping-policy
Section 5 – Returns and Refunds
Returns are accepted within 30 days of receipt for eligible items. Full details: https://trizelle.com/policies/refund-policy
Section 6 – Intellectual Property
All content on https://trizelle.com — including logos, images, text and product descriptions — is the property of Groupe NKH and may not be reproduced without written permission.
Section 7 – Limitation of Liability
Trizelle shall not be liable for any indirect, incidental, punitive or consequential damages arising from the use of our products or website. Our liability is limited to the value of the product purchased.
Section 8 – Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, privacy practices or accuracy.
Section 9 – Personal Information
Your personal information is governed by our Privacy Policy: https://trizelle.com/policies/privacy-policy
Section 10 – Governing Law
These Terms are governed by the laws of France. Any disputes shall be subject to the jurisdiction of French courts.
Section 11 – Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our site constitutes acceptance of the revised Terms.
Section 12 – Contact
Questions about these Terms: contact@trizelle.com. We respond within 24 hours.
Contact Information
Trade name: Trizelle
Legal name: Groupe NKH
Legal representative: Hassan Nordine Kharachi
Legal form: Sole trader (Entreprise individuelle)
Phone: +33 7 49 01 43 63
Email: contact@trizelle.com
Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France
SIREN: 934 980 814
SIRET: 934 980 814 00024
VAT number: FR50934980814
APE/NAF code: 4791B
Activity: Online retail sale via distance selling
Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.
Contact us: https://trizelle.com/pages/contact
FAQ: https://trizelle.com/pages/faq
Order tracking: https://trizelle.com/pages/track-my-order
Shipping Policy
Thank you for shopping with Trizelle. We are committed to delivering your order quickly and reliably.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed over the weekend are processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates and Estimated Delivery Times
United States
Canada
United Kingdom
Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier delays or force majeure events outside our control.
Order Tracking
Once your order is dispatched, you will receive a tracking number by email. You can track your order at: https://trizelle.com/pages/track-my-order
If you have not received tracking information within 3 business days of your order confirmation, please contact us.
Customs and Import Duties
International orders may be subject to customs fees, import duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office before ordering.
Incorrect Delivery Address
Please verify your delivery address carefully before placing your order. We are unable to modify the shipping address once an order has been dispatched. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us within 48 hours of the expected delivery date at contact@trizelle.com with your order number and photos if applicable. We will open an investigation with the carrier and provide a resolution within 7 business days.
Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing it at contact@trizelle.com. Once an order has been dispatched, it can no longer be cancelled — please refer to our Refund Policy: https://trizelle.com/policies/refund-policy
Contact
We respond to all enquiries within 24 hours.
Contact Information
Trade name: Trizelle
Legal name: Groupe NKH
Legal representative: Hassan Nordine Kharachi
Legal form: Sole trader (Entreprise individuelle)
Phone: +33 7 49 01 43 63
Email: contact@trizelle.com
Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France
SIREN: 934 980 814
SIRET: 934 980 814 00024
VAT number: FR50934980814
APE/NAF code: 4791B
Activity: Online retail sale via distance selling
Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.