Shipping Policy

Thank you for shopping with Trizelle. We are committed to delivering your order quickly and reliably.

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed over the weekend are processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates and Estimated Delivery Times

United States

• Free shipping on orders over $50
• Standard shipping (8–15 business days): $4.95
• Express shipping (5–8 business days): $9.95

Canada

• Free shipping on orders over $60
• Standard shipping (10–18 business days): $6.95

United Kingdom

• Free shipping on orders over £40
• Standard shipping (8–15 business days): £4.95

Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier delays or force majeure events outside our control.

Order Tracking

Once your order is dispatched, you will receive a tracking number by email. You can track your order at: https://trizelle.com/pages/track-my-order

If you have not received tracking information within 3 business days of your order confirmation, please contact us.

Customs and Import Duties

International orders may be subject to customs fees, import duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.

Incorrect Delivery Address

Please verify your delivery address carefully before placing your order. We are unable to modify the shipping address once an order has been dispatched.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us within 48 hours at contact@trizelle.com with your order number and photos if applicable. We will open an investigation with the carrier and provide a resolution within 7 business days.

Order Cancellation

If you wish to cancel your order, please contact us within 12 hours of placing it at contact@trizelle.com. Once an order has been dispatched, it can no longer be cancelled.

Contact

Email: contact@trizelle.com

 Phone: +33 7 49 01 43 63 Address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France Customer service: Monday to Friday, 9am – 6pm CET

We respond to all enquiries within 24 hours.