Privacy Policy

This Privacy Policy explains how Trizelle (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase on https://trizelle.com, or otherwise communicate with us regarding the Site (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

Information We Collect

We collect the following personal information:

• Contact details: Name, address, phone number, email address.
• Order information: Name, billing address, shipping address, payment confirmation, email and phone number.
• Browsing data: IP address, pages visited, browser type, device information (via cookies).
• Customer service information: Any information you share when contacting us.

How We Use Your Information

• To process and fulfil your orders.
• To communicate order status and shipping updates.
• To send promotional emails and newsletters (with your consent only).
• To improve our website and services.
• To detect and prevent fraud.
• To comply with legal obligations.

Legal Basis (GDPR)

• Contract performance — Art. 6(1)(b): Order processing and fulfilment.
• Consent — Art. 6(1)(a): Marketing communications.
• Legitimate interests — Art. 6(1)(f): Service improvement and fraud prevention.
• Legal obligation — Art. 6(1)(c): Compliance with applicable law.

Cookies

We use cookies to operate and improve our site. These include analytics cookies (Google Analytics), advertising cookies (Meta Pixel, Google Ads) and functional cookies (Shopify). You can manage cookie preferences in your browser settings or via our consent banner.

Data Sharing

We may share your data with:

• Shopify Inc. — our e-commerce platform.
• Payment processors (Stripe, PayPal) — for secure payment processing.
• Delivery carriers — to fulfil your orders.
• Marketing platforms (Meta, Google) — for advertising (with your consent).

We never sell your personal data to third parties.

Your Rights

• Right of access: Request access to your personal data.
• Right of rectification: Request correction of inaccurate data.
• Right of erasure: Request deletion of your data.
• Right to restriction: Request limitation of processing.
• Right to portability: Receive your data in a structured format.
• Right to object: Opt out of marketing communications at any time.

To exercise these rights: contact@trizelle.com

Data Retention

We retain your data as long as necessary to fulfil the purposes collected, or to comply with legal obligations (up to 10 years for accounting records).

Data Security

We implement SSL encryption and appropriate security measures to protect your personal data against unauthorised access, loss or disclosure.

International Transfers

Your data may be processed outside the EEA (e.g. by Shopify servers in the USA). All transfers are made with appropriate safeguards including Standard Contractual Clauses.

Contact

For privacy concerns: contact@trizelle.com. We respond within 24 hours.

Contact Information

Trade name: Trizelle

Legal name: Groupe NKH

Legal representative: Hassan Nordine Kharachi

Legal form: Sole trader (Entreprise individuelle)

Phone: +33 7 49 01 43 63

Email: contact@trizelle.com

Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France

SIREN: 934 980 814

SIRET: 934 980 814 00024

VAT number: FR50934980814

APE/NAF code: 4791B

Activity: Online retail sale via distance selling

Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.